Zonal Call Center

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We are providing service to operate the Zonal Call Center and various field units of Berhampore Zone under WBSEDCL through deployment of suitable manpower.

Zonal Call Centre at Berhampore, Customer Care Center under Nadia district, Customer Care Center under Murshidabad, Customer Care Center under Malda.

We are providing our quality service to one of the emergency service like Electricity under West Bengal State Electricity Distribution Company Limited by engaging manpower at Zonal Call Center and various field units of Berhampore Zone which controls three districts namely Murshidabad, Malda & Nadia. At ZCC we have to attempt and deliver quality calls by resolving consumers problems regarding Electricity services.
24 hours Zonal Call Center running on three shifts.
We are also providing manpower to Customer Care Centers under Murshidabad, Malda and Nadia regions by assigning Customer Field Officers (CFO) which is also running in shifts also.
We are handling telephonic queries of WBSEDCL’s prospective & existing consumers and providing information service to external & internal users of WBSEDCL. We are managing & monitoring consumer complaints through generating & sending SMS to valued consumers under WBSEDCL. Our CFOs are entering Load Shedding schedules related information, instantaneous ‘System outage’ information and making verbal communication to privileged & internal users.